Introduction

This website is operated by Necally. Throughout the site, the terms “we”, “us”, and “our” refer to Necally, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Business days refer to regular weekdays and do not include Fridays, Saturdays, holiday eves, and holidays.

Website Use

The site contains an online store for purchasing products, and the terms of use apply when using the site or purchasing the products.

Consent to Terms of Use

Your use of the site and purchase of the products constitutes your agreement to the terms of use.

Changes to Terms of Use

The terms of use may change from time to time. You should check this page periodically to stay updated on changes.

Consent to Binding Arbitration

The terms of use include a mandatory arbitration clause. By agreeing to these terms, you waive your right to bring a dispute as a class action lawsuit.

Non-Acceptance of Terms of Use

If you do not agree to the terms of service, please do not register on the site or place orders. If an order is placed, it is deemed as acceptance of the terms.

User Responsibilities

Users are prohibited from using other users’ access details contrary to the law.

The company is not responsible for technical malfunctions/interferences/site crashes, including issues caused by third-party services providing hosting, software, communication, etc.

Users cannot blame the company for any attacks or attempts to breach the site’s system, communication networks, computers, or servers.

The company implements security measures to protect the privacy of information provided by users on the site, but absolute security cannot be guaranteed, and breaches or penetrations of information may occur.

By browsing the site, registering, and uploading content and/or information, the user exempts the company and its representatives from any responsibility for damages that may be caused due to attacks, attempts to breach, or penetrations of information, and waives any claim against the company and/or its representatives in this regard.

The company reserves the right to remove any content/comment posted by a user on the site at any time and at its sole discretion, without prior notice.

Notifications and advertisements sent to you may contain “cookies,” including “identification cookies” in your browser.

The company does not store users’ credit card details on its business servers or anywhere else.

Users who purchase products/services through the site are also subject to the terms of use of the partners.

We encourage customers to consider the additional costs related to taxation, customs, and VAT when ordering products from our site that are shipped directly from abroad. It is important to note that the price displayed on the site does not include these additional costs, and the customer is solely responsible for ensuring they understand all additional costs related to importing products to the country/state the customer lives in and commits to paying for them.

The content available here is provided for informational purposes only! It should not be seen as a recommendation or medical advice from us. We are not responsible for errors or omissions in the information displayed on the site. Please consult with your personal doctor to discuss any concerns you have before using our products. Information on the site does not constitute medical advice and should not be relied upon as such. The individuals shown in the site’s advertisements or within the company’s site are actors and not medical personnel. They should not be seen as medical professionals.

The user exempts the company from responsibility in any matter of attacks and attempts to breach by various parties into the site, communication networks, computers, and servers.

By browsing the site, registering, and uploading content and/or information, the user exempts the company and/or its representatives from responsibility for any damage that may be caused to him and/or his representatives due to attacks, attempts to breach, and penetrations of information as mentioned and waives any claim against the company and/or its representatives in this regard.

The company is not the manufacturer of the products sold on the site, although we work to ensure that the product information on our site is accurate, manufacturers may not be accurate or change the information they decide to list on the product page.

Medical products or products with medical implications – The content on our site is not used for diagnosis, treatment, cure, or prevention of any medical problem or otherwise.

The information does not replace medical advice, and we recommend consulting with a doctor or qualified professional before using any product that comes into contact with the body.

If you feel that one or more of the products you were exposed to on the site is offensive, misleading, or illegal, we invite you to contact us so we can address the issue as soon as possible.

By using the site, the user exempts the company from responsibility regarding inaccuracies/mismatches in the details displayed on the site concerning the products, including images and product specifications presented on the sales pages, etc.

It is hereby agreed that any delay or non-performance of product delivery purchased on the site that resulted from force majeure including unusual weather conditions, strikes among various service providers, or unforeseen disruptions in the site’s computer will not obligate the business, and the customer or his representative or a third party waives any claim and/or lawsuit in this regard.

The business and the site’s managers will not bear indirect or direct responsibility towards the orderer or towards a third party in any case of failure in the order or delivery due to force majeure including computer system malfunctions, telephone, due to credit card companies, or due to any other factor related to completing the purchase and delivery action.

It is hereby agreed that ordering and purchasing through the site does not and will not constitute a contract for the benefit of any other third party.

It is the user’s responsibility to open the package within 5 business days from its receipt. If it is found that there is a defect in the product and it was not reported to us within 5 business days from receiving the package, we will not be responsible at all for replacement or reshipping.

You explicitly agree that your use of, or inability to use, our site and products is at your sole risk.

In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

The images appearing on the site are for illustration purposes only, and there may be color differences and other changes between the appearance displayed in the picture and the product in reality.

Online Orders

The execution of an order on the site does not constitute approval or guarantee that you will receive our products. We reserve the right to refuse service to anyone for any reason at any time. Additionally, we reserve the right to limit the quantity of your orders and may require identity verification. The products on our site are intended for personal use only and are not meant for commercial use. You agree to use our site and products only for personal, non-commercial purposes. We are not responsible to you or any third party for any change, price difference, suspension, or discontinuation.

The price of each product is displayed alongside it, but we reserve the right to change the price of any product at any time and at our sole discretion, without any claims from you in this regard. It is understood that the determining price concerning the product is the price at the time you confirm the order, not the price at the time it was added to the shopping cart.

If you place an order on the site, you must provide the required personal details (such as full name, accurate address, phone number, active email address, and any other information required to execute the order). Subsequently, some of the details you entered may be passed on to our partners for the purpose of executing the shipment. You must provide accurate and correct details.

Within 48 hours from the time of placing the order, you will receive a final confirmation for the order you provided by email. If the product you ordered is not available in stock or we are unable to supply it for any reason, you will be given the option to receive an alternative product or to cancel the transaction.

Medical

For medical products or products with medical implications, the information appearing on the site is not used for diagnosis, treatment, cure, or prevention of any medical problem or otherwise.

The user hereby understands that the site does not provide health services and does not offer any medical advice whatsoever, and therefore it should not be relied upon for medical information treatment for health care. The information received on the site is provided for general information purposes only. The products on the site are not intended to treat or cure any disease or health condition of the user. The information provided on the site should not be considered as a substitute for professional medical advice. In case of feeling unwell, nausea, or rapid heartbeat, stop using the product immediately Our responsibility for our products is not guaranteed, and we have no possibility to give guarantees regarding your exact condition. We do not conduct ourselves in any way such as matching products to your medical condition. Each product should be used according to its instructions and guidelines. We do not bear responsibility for misuse of our products.

The information on the site does not replace medical advice, and we recommend consulting with a doctor or certified professional before using any product that comes into contact with the body.

Always read the information, warnings, and instructions accompanying the product before use, and do not rely solely on the information appearing on our site.

If you feel that one or more of the products you have connected to through the site are harmful, misleading, or even illegal, we invite you to contact us so that we can address the issue as soon as possible.

All the information displayed on the site concerning the products, including their nature and quality, is received directly from the suppliers.

At the time of using the site, the user transfers responsibility regarding inaccuracies or mismatches in the details appearing on the site, including images and product specifications displayed on the sales pages, etc.

Product Description

We cannot guarantee that your computer or phone display reflects the color and/or the exact appearance of our products accurately. All product descriptions or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited. We do not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations. Your sole remedy for an unsatisfactory purchase is the return of all products in their unused condition.

For every product sold in the store, a specification detailing colors, weight, size, dimension, and more will be provided. It is your responsibility to read this specification before making a product purchase. If an order is placed, the customer confirms that he has read the product specification and agreed to it.

Order Confirmation and Accuracy of Personal Details

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. When providing payment details, you declare and undertake that the information you provided is correct, that you are authorized to use the payment method you provided, and that you will notify us of changes in your payment details. We reserve the right to use third-party credit card update services to obtain current expiration dates of credit cards and debit cards. By providing credit card details, you declare and undertake that you authorize us to charge your payment method for all charges incurred for each of our products. You agree that you are responsible for paying and will pay for all such charges.

We reserve the right to increase, decrease, or cancel shipping and handling fees, but we will provide you with written notice at the time of purchase. We reserve the right to change our shipping method or our courier to you without prior notice. If you are entitled to receive free shipping on an order, you will be notified at the time of purchase on our site.

Providing false personal details related to the purchase process is a criminal offense and a civil wrong. In case of an inadvertent error on the customer’s part in providing incorrect details, it should be reported to the business, and any additional cost incurred as a result will be charged to the customer.

To purchase products on the site, you must select products from those displayed on the site and add them to the shopping cart. Then, you must go to the site’s checkout page, where you must enter several details including an up-to-date email address, address, shipping address, phone number, and credit card details. If the shipment is financed to someone other than the purchaser, the full address of the recipient and his phone number must be indicated. These details are required for coordinating the shipment. All the details provided on the site during the purchase are secured with the most advanced technology.

After completing the order, a confirmation of receipt of the order will be sent to the email address provided by the purchaser. An order and purchase action will be considered completed only if a purchase confirmation is received from the credit card company. If the business was unable to provide the product, there will be no obligation on the business to provide the product. In this case, an appropriate message will be sent to the email address provided by the orderer.

If a product is out of stock without indicating that the product is not available in stock, and the product appears on the site at the time of placing the order, the orderer will have no claim and/or lawsuit in this matter for any direct or indirect damage caused to the orderer or to a third party.

The customer is aware that incorrect details (failure to provide a phone number, postal code, or correct address) may cause order cancellation, delay in product delivery, and non-receipt of information about the package. We will try our best to provide the correct information for the customer details provided at the time of purchase, if the details are incorrect – we will not be responsible for non-delivery of information.

Response Times

Our goal is to provide customer service in a timely and effective manner. However, please note that:

The response times displayed in our store are estimates only and may change. These times are not a commitment or guarantee. Actual response times may be longer depending on various factors. By using our services, customers understand and agree that the responses may not always meet the estimated times. We appreciate your understanding and patience.

We will send the products directly from the supplier we are working with from abroad, that could means it will be shipped from China, or any other country we may choose. When the customer purchases here, the customer understands this and waives any complaint or claim he may have on this matter.

Due to a high volume of orders, the company will be given 1-3 business days to process the order. It is understood by the customer that these days are added to the total time of the order.

The company tries to make great efforts to expedite the shipments, but due to a large number of orders and various situations that affect the shipment, the shipping time is 7-15 business days.

The customer understands that the delivery time of the product may be delayed due to factors beyond the company’s control (weather conditions, flights, war situations, etc.) and agrees to wait an additional 10 business days if he did not receive the shipment within the previously defined time frame. This is expressed in that the latest date for delivering the product standing to the company is at most up to 30 business days from the date of sending the product (not including processing time). In the case that the product did not arrive within 30 business days (excluding processing times), the company will arrange for a full cash refund or reshipment to the customer’s address – according to our choice, available stock, and the customer’s decision. If the customer agrees to reshipment, the customer understands that the delivery time standing to the company is the same as a new order.

It is agreed that any delay or non-performance of product delivery purchased on the site, which resulted from force majeure including unusual weather conditions, strikes among various service providers, or unforeseen disruptions in the site’s system, will not obligate the business, and the customer or his representative or a third party waives any claim and/or lawsuit in this regard.

Free orders on the company’s site will arrive at nearby collection points. The company will try to make every effort to provide efficient shipping service, however, the customer understands that it is not responsible for choosing the collection point. The customer understands that the company is not responsible for an incorrect or distant collection point. In such a case, the customer should check with the shipping company what can be done with his order.

Paid orders will arrive at the house, but if the customer paid for such a shipment and received the shipment at the collection point – the company will return only the shipping money that the customer was charged at the time of purchasing the product.

The customer is aware that the company will try to provide the products quickly and conveniently, however, it may be that multiple orders will arrive separately. If the customer ordered more than one product on the company’s site, it is possible that the packages will arrive at different times separately, and the customer will have to collect them accordingly.

The customer is aware that incorrect details (failure to provide a phone number, postal code, or correct address) may cause order cancellation, delay in product delivery, and non-receipt of information about the package. We will try our best to provide the correct information for the customer details provided at the time of purchase, if the details are incorrect – we will not be responsible for non-delivery of information.

A package that is not collected within the expected time frame may cause the user’s right to a cash refund to be canceled. We will not bear any responsibility for any delay, non-collection of the package, or lost package by the shipping company. Also, we are not responsible at all for choosing the collection point, the user hereby declares that he will have no claim on this matter.

It is the customer’s responsibility to collect the package within the specified time frame. If he cannot do so – he understands that we will consider the order as delivered. In such a case – the customer will not be entitled to a refund.

For the avoidance of any doubt, a business day is considered as Sunday to Thursday, not including holiday eves, holidays, and Saturdays.

The customer understands that the company will not be responsible for any act or omission performed by the shipping company, and may not provide compensation to the customer for delays caused by shipping companies.

The company will not be responsible for delays in product delivery due to events beyond its control, such as strikes, shutdowns, communication system malfunctions, computing, acts of hostility, or force majeure.

We will try to provide the customer with a tracking number immediately after the order is shipped. However, the customer understands that there is no commitment to receiving a tracking number. Tracking numbers exist for specific products.

The company will try to do everything in its power to update the shipping address (address, phone, postal code, first name, last name, country, etc.) if the customer requests so. However, the customer understands that once the order is shipped, it may be impossible to change these addresses, and the customer waives any claim from the company’s site.

Product Returns

The customer is entitled to cancel the transaction from the day of the transaction until 14 days from the day of receiving the product or from the day of receiving the disclosure document, whichever is later, subject to returning the product to the company’s offices in its original packaging, which is not damaged and has not been used. Connecting the product to electricity, gas, or water will be considered as using the product. If the product is clothing or footwear – removal from the original packaging will be considered as using the product.

It is the customer’s responsibility to contact the company’s customer service to inform them that the customer wishes to return a product, via email address or the customer service phone number.

The customer understands that he must return the package to the location indicated by customer service. The customer hereby confirms that the shipping payment will be on him.

If the customer ordered more than 2 different products from the store, he must return all the products for which he wants to receive a cash refund. The company will issue a refund for the products that it receives from the customer only, and not for the entire order.

It is the customer’s responsibility to ensure sending the product back to the company’s warehouses, with a tracking numbe or any other existing company that customer service will indicate.

Nothing herein shall derogate from the company’s right to claim its damages due to the fact that the product’s value has decreased significantly due to a significant deterioration in its condition.

No refund or credit will be given for shipping fees. If no charge was made for shipping fees (free shipping), the company is entitled to deduct up to 40 NIS from the transaction amount against the shipping fees.

If it was not possible to credit the customer’s credit card, the company will return the payment to the customer by another payment method.

Cancellation fees will be charged at the rate of 5% of the transaction value or 100 NIS, whichever is lower. In addition, in credit card transactions, an additional cancellation fee is charged by the credit card company.

The return of the product is possible within a range of 14 days from the day of receiving the product, subject to the provisions of the Consumer Protection Law, as specified in the full law.

To avoid any unpleasantness, we ask to ensure that the product was not damaged as a result of use and that no use of any kind was made.

When returning the product, please ensure that the product is returned in its entirety with all the accessories that came with the product.

After the customer has sent the package back to the company’s warehouses, the company must update the customer that the package has been successfully collected, and from that moment, the company has 14 business days to return the customer’s money according to the regulations.

It is the responsibility of the person making the order to immediately notify, at most within 5 business days, of receiving a defective product/product that does not match the order.

Defective Products

Please check your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the company provided the customer with a defective product (a product that arrived defective, and not a product that was damaged due to its use), the company will offer the customer to replace the product with a proper one or to cancel the purchase in a few simple steps. The company will decide on the course of action.

To verify the product’s defects, the customer is requested to send photos that illustrate the defects in the product, with a description of the malfunction. The customer is aware that refusal to photograph illustrating the defects in the product will consider the product as proper.

The customer is aware that in case of refusal to accept a new product from us, he must return the current product to the address that we will provide him to receive a cash refund.

Agreement Between Customer and Company’s Site

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

User Obligations and Behavior Guidelines
Users are expected to avoid any unlawful or unauthorized activities on the site and its services, which encompasses not violating any applicable laws or the rights of others. This includes steering clear of engaging in deceitful, slanderous, or otherwise damaging conduct.
While measures are taken to safeguard user information, it’s important to note that no security system is infallible. Users must understand this risk and take responsibility for safeguarding their personal data.

Ownership and Use of Content
The material available on the site, including text, graphics, and other content, is owned by Necally or its content providers and is protected under copyright and intellectual property laws. Any unauthorized replication, distribution, or use of site content is strictly prohibited without direct permission.

Exclusion of Liability
Necally cannot be held liable for any kind of damages, be they direct, indirect, incidental, punitive, or consequential, that result from using its site or services. This limitation applies to losses of profits or data resulting from the use or inability to use the services, even if Necally has been advised of the possibility of such damages.

Shipping Information and Policies
It’s the responsibility of the user to ensure that shipping details are accurate. Necally disclaims responsibility for delivery issues that arise from incorrect information provided by the user.
Orders placed from outside may be subject to additional taxes, customs duties, and VAT, for which the customer is solely responsible. Prices shown on the site do not cover these additional charges.

Health-Related Information
The health-related information provided on the site regarding any medical products is solely for informational purposes and should not be seen as medical advice. It’s advised to consult a healthcare professional for any health concerns or questions.

Modifications to the Terms
Necally has the right to alter these Terms of Service at any moment. Users are encouraged to periodically check the terms for any updates or changes.

Resolution of Disputes
Any disputes related to the use of Necally services shall be settled through binding arbitration, with users waiving their right to class action lawsuits or other collective dispute resolution methods.

Contact Information
For any questions or concerns, please reach out to us at [email protected].